Legal Document

re555 Privacy Policy — How We Handle Your Data

Your privacy matters to us. This policy explains exactly what data re555 collects, why we collect it, and how we keep it secure.

Last updated: January 2026
🔐
SSL Encrypted
All data transmissions between your device and re555 are SSL encrypted end-to-end.
📱
Mobile-Only Collection
We collect only the data necessary to operate your account and process payments via bKash and Nagad.
🚫
No Data Selling
re555 never sells, rents, or trades your personal data to third-party marketing companies.
🗑️
Right to Delete
You may request deletion of your personal data at any time by contacting our support team.
🍪
Cookies Used
re555 uses essential session cookies and anonymous analytics cookies. No advertising cookies from third parties are used.
✉️
Contact Our Team
Privacy queries can be directed to [email protected] and will be responded to within 5 business days.

re555 ("the Platform", "we", "us", "our") is committed to protecting the privacy of all users ("Player", "you", "your") who access or use the re555 website at re555.app. This Privacy Policy describes in detail how we collect, use, store, share, and protect your personal information in connection with your use of the Platform, including registration, account management, deposits, withdrawals, and gameplay. This Policy applies to all re555 users, including players based in Bangladesh transacting in BDT and South Asian players transacting in INR.

By creating an account or continuing to use the re555 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein. If you do not agree with any part of this Policy, you must not use the Platform. re555 reserves the right to update this Privacy Policy at any time, and the revised version will be published on this page with an updated "last updated" date.

re555 collects personal information only where it is necessary to provide the Platform's services, comply with legal and regulatory obligations, or improve the user experience. The categories of information we may collect include:

  • Registration data: your full name, date of birth, mobile phone number, and the password you create. This information is mandatory to open an account and verify that you meet the 21+ age requirement.
  • Identity verification (KYC) data: a copy of a government-issued photo ID (such as a National ID card or passport) and, where required, proof of address or mobile wallet ownership. KYC data is collected when required by our verification procedures or applicable regulations.
  • Financial transaction data: records of all deposits and withdrawals made through your account, including transaction amounts, timestamps, and the mobile wallet (bKash, Nagad, Rocket, Upay) or card used. We do not store full card numbers or mobile wallet PINs.
  • Gameplay and activity data: records of games played, bets placed, bonuses claimed, and wagering activity associated with your account. This data is used to administer your account, resolve disputes, and detect fraudulent behaviour.
  • Technical and device data: your device type, operating system, browser version, IP address, and session data collected automatically when you access the Platform. This data is used for security monitoring, fraud prevention, and to optimise the Platform's performance on mobile devices.

re555 does not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data. We do not collect information from third-party social media profiles unless you choose to share it with us directly.

re555 uses the personal information it collects only for the following purposes, all of which are necessary to operate the Platform and serve our players:

  • Account creation and management: to register your account, verify your identity, and maintain your player profile including your account balance, transaction history, and bonus status.
  • Payment processing: to process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain accurate financial records for your account.
  • Security and fraud prevention: to monitor account activity for suspicious behaviour, prevent unauthorised access, investigate potential fraud, and comply with anti-money-laundering obligations.
  • Responsible gaming: to identify patterns of gambling behaviour that may indicate problem gambling, to apply self-exclusion requests, and to enforce deposit limits and session time-outs set by the player.
  • Service communications: to send you account-related notifications such as deposit confirmations, withdrawal updates, security alerts, and responses to support enquiries. re555 does not send unsolicited marketing messages without your explicit consent.

re555 does not use your personal data for automated decision-making or profiling in ways that produce legal or similarly significant effects on you, beyond the fraud and security monitoring that is a standard part of operating any online platform.

When you make a deposit or withdrawal via bKash, Nagad, Rocket, or Upay, re555 records the transaction reference number, the registered mobile number associated with your wallet, the amount, and the timestamp. re555 does not receive or store your full mobile wallet PIN, one-time passwords (OTPs), or any credentials that could be used to access your mobile wallet independently. Your PIN and OTP are entered directly into your mobile wallet provider's interface, not into the re555 platform.

For Visa and Mastercard transactions, re555 uses a third-party payment gateway that is PCI-DSS compliant. re555 does not store full card numbers on its own servers. The payment gateway stores only a tokenised reference that cannot be reverse-engineered into a usable card number. You may be asked to verify card ownership as part of KYC if a card is used for both deposits and withdrawal requests.

re555 uses cookies and similar technologies to operate the Platform and improve your experience. We use three categories of cookies:

  • Essential cookies: strictly necessary for the Platform to function. These cookies maintain your login session, store your language preference, and ensure the security of your account during a browsing session. You cannot opt out of essential cookies while using the Platform.
  • Analytics cookies: anonymous, aggregate-level cookies that help us understand how players navigate the Platform, which pages are most visited, and where technical issues occur. No personally identifiable information is included in analytics data. re555 uses analytics data solely to improve the Platform's performance and mobile usability.
  • Fraud prevention cookies: short-lived cookies that help identify unusual device patterns or session anomalies that may indicate account takeover attempts or automated bot activity. These cookies contain no personal data and are deleted at the end of each session.

re555 does not use third-party advertising cookies, retargeting pixels, or social media tracking scripts. You will not see re555 advertisements following you around other websites based on your visit to re555.app.

re555 does not sell, rent, or trade your personal data to third parties under any circumstances. We may share your information only in the following limited circumstances, each of which is necessary to operate the Platform:

  • Payment service providers: we share the minimum transaction data required for bKash, Nagad, Rocket, Upay, and card processors to execute your deposits and withdrawals. These providers operate under their own privacy policies and are contractually obligated to handle your data securely.
  • Game studio providers: game studios such as Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, and Microgaming receive a session token and player ID (not your name or contact details) to load and operate their games within the re555 platform. Game studios do not receive your financial data or KYC documents.
  • Law enforcement and regulatory authorities: re555 will disclose personal data to competent authorities where required by law, court order, or where we have a good-faith belief that disclosure is necessary to prevent fraud, protect the safety of our users, or comply with a legal obligation.

re555 does not share your data with advertisers, data brokers, market research firms, or any organisation whose primary purpose is to use your data for commercial gain unrelated to the operation of the re555 platform. Any third party that processes data on behalf of re555 is bound by a data processing agreement requiring them to maintain the same standard of data protection that re555 itself applies.

re555 retains your personal data for as long as your account remains active and for a reasonable period thereafter to comply with legal obligations, resolve disputes, enforce our agreements, and maintain accurate financial records. Specifically: account registration data and KYC documents are retained for a minimum of five years following account closure to satisfy anti-money-laundering record-keeping requirements. Transaction records are retained for a minimum of five years. Gameplay logs are retained for two years from the date of each session.

Where retention is required solely for legal compliance purposes and there is no ongoing account relationship, re555 will restrict access to that data internally so that it is not used for any operational purpose during the retention period. When the applicable retention period expires, data will be securely deleted or anonymised.

re555 respects your rights over your personal data. Subject to applicable law and our legal obligations (including anti-money-laundering requirements that may override certain deletion requests), you have the following rights:

  • Right of access: you may request a copy of the personal data re555 holds about you. We will provide this within 30 days of receiving your verified request.
  • Right of rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Please contact support with details of the data you believe is incorrect.
  • Right of erasure: you may request deletion of your personal data. Where deletion is not possible in full because of a legal obligation to retain certain records, re555 will inform you of what can be deleted immediately and what must be retained, and for how long.
  • Right to restrict processing: you may ask re555 to limit the way it uses your data in certain circumstances, for example while a correction request is being reviewed or a complaint is being investigated.
  • Right to withdraw consent: where re555 relies on your consent to process data (for example, for optional marketing communications), you may withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of any processing carried out before the withdrawal.

To exercise any of the above rights, please contact the re555 support team at [email protected] with the subject line "Privacy Request" and your registered mobile number. We will respond to all privacy requests within 30 days. Complex or multiple requests may take longer, in which case we will notify you of the expected timeline.

re555 applies industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include SSL/TLS encryption for all data in transit between your browser or mobile device and the Platform's servers; encryption of sensitive data at rest including KYC documents and financial records; access controls ensuring that only authorised personnel with a legitimate operational need can access personal data; regular security audits and vulnerability assessments of the Platform's infrastructure; and multi-factor authentication for administrative access to the Platform's backend systems.

While re555 takes all reasonable steps to secure your data, no online platform can guarantee absolute security against all possible threats. If you become aware of any security vulnerability or suspect that your account has been compromised, please contact [email protected] immediately. re555 will notify affected users without undue delay in the event of a data breach that is likely to result in a high risk to the rights and freedoms of those users.

re555 is strictly an adults-only platform. Players must be 21 years of age or older to register and use the Platform. re555 does not knowingly collect personal data from any person below the age of 21. If re555 becomes aware that a user under the age of 21 has registered an account, that account will be immediately closed, all balances will be forfeited, and all personal data associated with the account will be deleted as soon as our legal obligations permit. If you are a parent or guardian and believe that a minor in your care has registered a re555 account, please contact [email protected] immediately.

re555 reserves the right to update this Privacy Policy at any time. When we make material changes, we will update the "last updated" date at the top of this page. Where changes are significant, we may also notify active players by sending a message to the mobile number registered with their account. Your continued use of the Platform after any update constitutes acceptance of the revised Privacy Policy. We encourage you to review this page periodically so you remain informed about how re555 protects your data.

If you have any questions, concerns, or complaints about this Privacy Policy or the way re555 handles your personal data, please contact our support team. We are committed to resolving privacy concerns promptly and transparently.

You can reach the re555 privacy team by email at [email protected]. Please use the subject line "Privacy Enquiry" and include your registered mobile number so we can locate your account and respond efficiently. We aim to respond to all privacy enquiries within 5 business days and to resolve all formal complaints within 30 days.

re555 is for adults aged 21 and above only. Please play responsibly and within your means.
Your Data Is Safe. Ready to Play?
re555 protects your privacy so you can focus on what matters — great games and big wins. Log in now or check our FAQ for more answers.
Login to re555 Read Our FAQ